Phone Number 8004447171
Serenity Hotel Boutique
Av 10 Norte Con Av 40 Mz 150 Lt 20, 21 y 22, Near Quinta Avenida, Playa del Carmen, 77720, Mexico
Rating
4.6
Price Level
$
Rooms
30
Pets
Yes
from $ 537.05
27
Nov

Serenity Hotel Boutique, Playa del Carmen

Serenity Hotel Boutique

Serenity Hotel Boutique by Alsol provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in.When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service and luggage storage to ensure a comfortable stay for guests.Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity. The hotel's daily housekeeping ensures an excellent option for your stay. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind.Several chosen accommodations at Serenity Hotel Boutique by Alsol have a balcony or terrace incorporated into the room design. Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy. Within specific rooms, a refrigerator, a coffee or tea maker and bottled water is conveniently available for your use.Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and toiletries within a few chosen chambers. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.Throughout the day, engage in the entertaining activities available at Serenity Hotel Boutique by Alsol. Unwind by the pool at hotel and cherish a leisurely moment.Enjoy a refreshing beverage al fresco at hotel's poolside bar savoring your preferred concoction.

PCM Airport is just 1.69 miles / 2.72 km away from the hotel, approximately a 4-minute drive.
CUN Airport is just 33.1 miles / 53.26 km away from the hotel, approximately a 39-minute drive.
Serenity Hotel Boutique

Price & Availability

Select your room

Serenity Hotel Boutique

Deluxe Studio ·

Room Only
Long Stay discount -159.88
Total
$ 537.05
Serenity Hotel Boutique

Studio Deluxe ·

Room Only
Total
$ 553.65
Serenity Hotel Boutique

Junior Double Suite ·

Room Only · Double
Long Stay discount -172.34
Total
$ 579.20
Serenity Hotel Boutique

Junior Suite Doble ·

Room Only
Total
$ 597.11
Serenity Hotel Boutique

Standard Studio ·

Room Only
39% discount
Total
$ 611.99
Serenity Hotel Boutique

1 Bedroom Standard Suite ·

Room Only
Long Stay discount -186.69
Total
$ 627.31
Serenity Hotel Boutique

One Bedroom Suite ·

Room Only
Total
$ 646.69
Serenity Hotel Boutique

Junior Suite ·

Room Only
40% discount
Total
$ 660.05
Serenity Hotel Boutique

STUDIO STANDARD ·

Room Only
Total
$ 665.37
Serenity Hotel Boutique

Deluxe Suite ·

Room Only · 1 King Bed
Book now and save
Total
$ 667.00
Serenity Hotel Boutique

Deluxe Suite , 1 King Bed ·

Room Only
Total
$ 676.22
Serenity Hotel Boutique

Studio Deluxe Room ·

Room Only
30% discount
Total
$ 704.66
Serenity Hotel Boutique

1 Bedroom Standard Double Suite ·

Room Only · 2 Twin Beds and 1 Double Sofa Bed
Book now and save
Total
$ 719.30
Serenity Hotel Boutique

One Bedroom Double Suite , 2 Twin Beds and 1 Double Sofa Bed ·

Room Only
Total
$ 729.28
Serenity Hotel Boutique

JUNIOR SUITE STANDARD ·

Room Only
Total
$ 731.39
Serenity Hotel Boutique

Standard Suite (with View) ·

Room Only
Total
$ 745.37
Serenity Hotel Boutique

1 Bedroom Corner Suite ·

Room Only
Long Stay discount -222.51
Total
$ 747.54
Serenity Hotel Boutique

Standard Suite ·

Room Only
Package Rate
Total
$ 760.27
Serenity Hotel Boutique

One Bedroom Corner Suite ·

Room Only
Total
$ 770.65
Serenity Hotel Boutique

SUITE WITH VIEWS ·

Room Only
Total
$ 776.52
Serenity Hotel Boutique

One Bedroom Suite , 1 King Bed and 1 Double Sofa Bed ·

Room Only
Total
$ 789.72
Serenity Hotel Boutique

SUITE STANDARD ·

Room Only
Total
$ 792.12
Serenity Hotel Boutique

1 Bedroom Standard Double Suite ·

Bed & Breakfast · 2 Twin Beds and 1 Double Sofa Bed
Book now and save
Total
$ 796.63
Serenity Hotel Boutique

One Bedroom Double Suite , 2 Twin Beds and 1 Double Sofa Bed ·

Bed & Breakfast
Total
$ 807.67
Serenity Hotel Boutique

Junior Grand Suite ·

Room Only
Long Stay discount -240.38
Total
$ 807.77
Serenity Hotel Boutique

Grand Junior Suite ·

Room Only
Total
$ 832.75
Serenity Hotel Boutique

Luxury Suite ·

Room Only
Total
$ 887.61
Serenity Hotel Boutique

SUITE LUXURY ·

Room Only
Total
$ 924.69
Serenity Hotel Boutique

One Bedroom Corner Suite , 1 King Bed and 1 Large Twin Sofa Bed ·

Room Only
Total
$ 941.14
Serenity Hotel Boutique

Grand Junior Suite , 1 King Bed and 1 Large Twin Sofa Bed ·

Room Only
Total
$ 1,017.00

Overall

Wonderful
4.6
117 reviews
5
134
4
125
3
49
2
24
1
14

Customers Review

Cleanliness 4.8
Comfort 4.8
Amenities 4.6
Condition 4.8
“Não fique neste hotel! Não é seguro! Chegamos no hotel e logo na recepção eles fizeram a cobrança de toda a estadia de forma antecipada (normalmente é cobrado uma parte do valor no check in e o restante é pago no check out). Supostamente o hotel é 5 estrelas. Logo no primeiro dia encontramos um ninho de baratas dentro da cafeteira, com baratas vivas. Avisamos o hotel para efetuar a limpeza e eles limparam. No dia seguinte, acordamos com encontramos 2 baratas vivas no banheiro. Solicitamos a troca de quarto.Nesse mesmo dia, minha mãe notou que uma bolsa dela havia sumido. Procuramos pelo apartamento todo e não encontramos a bolsa. Reportamos o ocorrido para o hotel e fez a checagem das câmeras de segurança e identificou que uma das camareiras entrou no quarto múltiplas vezes e que realmente havia roubado a bolsa com dinheiro e outros pertences da minha mãe. Nossa sorte, é que colocamos todos os nossos documentos e passaporte no cofre. Quando solicitamos a diretora do hotel para reportarmos o ocorrido esperamos mais de 2 horas até ela aparecer. Uma falta de respeito com os hospedes que foram roubados dentro do hotel. Quando finalmente conseguimos falar com ela, ela nos pediu desculpas e disse que nos reembolsaria o valor da estadia caso ficássemos no hotel e nos devolveria o valor relacionado aos pertences roubados. Ficamos mais tranquilos e tentamos esquecer o ocorrido para tentar aproveitar um pouco a viagem. No mesmo dia a polícia foi acionada e fizemos um boletim de ocorrência. Não nos deram nenhuma cópia do documento e nenhum retorno sobre a investigação. No dia seguinte, procuramos a diretora do hotel e ela não nos atendeu. Enviou uma funcionaria em seu lugar dizendo que nos reembolsariam apenas no valor dos pertences e que não devolveriam o valor da estadia. Eles pegaram todos os meus dados bancários e hoje 3 semanas após o ocorrido, ainda não recebi o valor dos pertences roubados no hotel. Essa foi simplesmente a pior experiencia que tive em uma viagem!”
— Mayara Gomes
“Belo hotel boutique. Pessoal é muito amigável. O café da manhã (que estava incluído) foi delicioso. A piscina e o deck do lounge são enormes e ficam na cobertura. Sem dúvida vamos voltar novamente.”
— Yury T

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