“This was meant to be our Honeymoon Vacation. We spent a good amount of money expecting the 5 star quality this resort boasts on TripAdvisor. We booked a junior suite with a king bed and made sure our travel agent relayed this trip was our honeymoon in case there was anything special the resort could do for us. We were not expecting grand upgrades or lavish treatment, we were merely hoping for some towel art and maybe a small bottle of champagne. We arrived to be told they only had a room with 2 double beds, we were upset as we told them we are here for our honeymoon and that was not the room we had paid for. They told us they cannot guarantee the room style and that we get what we get when we arrive, but our booking clearly stated we had a king bed. They then promised they would have a king bed the next day. It was already super late and we were hungry and tired from traveling we accepted the room as is for the night knowing we would get the right room in the morning. We then went back to the lobby to change our rooms the next day to be told we could not have a king room until Monday. At this point we were upset because they promised we would have the room we paid for that day. After asking to speak to a manager we were met with someone who was apparently the “supervisor” who was no help and told us the same thing. We reminded them over and over that it was unacceptable and after lots of talk they told us they would send some wine and tequila to our room. We agreed and walked away very upset. Monday rolls around and we are finally able to move rooms, we get into our room at 3pm and are met with no beverages not even water bottles (no clean tap water to drink at this resort), we called and were hoping they would bring some water at the very least. We didn’t get any beverages until very late Tuesday after calling multiple times. We didn’t receive our tequila and wine they said they would send to our room, so my husband once again went to the lobby on Wednesday to ask to speak to the resort manager who then finally put the ball in motion to get everything rectified. We got the wine and tequila and some chocolate strawberries on our second last day. While the resort itself is beautiful and boasts beautiful scenery, pools, drinks, food and beaches. It is clouded with horrible service. You cannot call yourself a 5 star resort and leave your patrons spending over 80% of there vacation dealing with problems. We would not recommend this resort to anyone, and especially couples who are honeymooning as it is the worst resort we have ever been to. Save yourself the hassle of this resort and book somewhere else, we have come back from this trip very unrested and wishing we had booked elsewhere. Very very disappointed.”

“DO NOT EVEN WASTE YOUR MONEY COMING. Where should I even start?? When you first come, the reception desk is beyond unfriendly. They just give you your key and that’s it. No explanation of where things are, no help, when you ask them a question it’s like you’re annoying them or should already know the answer. The drinks are TERRIBLE. The food is even WORSE. So bland, not tasteful at all. Such a waste of a huge buffet, it’s like they’re feeding us old food to get rid of it. The shuttle service could care less if you need transportation. it’s like you’re bothering them. The rooms are OK, meaning they are comfortable, large but the faucet was out of its place, the bathtub/jacuzzi wasn’t even working and there was water leaking out of somewhere in the bedroom area and we would wake up to a puddle every morning. And The toilet Doesn’t flush!! For room service, only certain items are “free”. The rest you have to pay for. There’s so many things in here that you pay extra for. Didn’t we pay for all inclusive? You need reservations to eat in the restaurants so if you don’t book it in the morning, you’re out of luck. You’re lucky if you find Concierge around your rooms. We overheard many folks have issues with the spa and the restaurants weren’t good either. The pool area is nice. That’s about it.”