Krystal Cancún
Paseo Kukulcan, Km 9 Lote 9 y 9A, Near Delphinus Dreams, Near Forum By The Sea Mall, Cancun, 77500, Mexico
Rating
3.4
Price Level
$$
Rooms
502
Pets
No
from
€ 907.08
25
Nov
Krystal Cancún, Cancun
Krystal Cancún
CUN Airport is just 15.97 miles / 25.71 km away from the hotel, approximately a 31-minute drive.
Price & Availability
Select your room
Standard King Room ·
Room Only · King
Cancel free of charge before Wed, 5 Nov 2025
Standard 2 Double Room ·
Room Only · 2 Double
Cancel free of charge before Mon, 3 Nov 2025
Standard Room 1 King Size Bed ·
Room Only
Standard King Room (City View) ·
Room Only · 1 King Bed
Book now and save
Non Refundable
Standard Room, 1 King Bed, City View ·
Room Only
Standard Room 2 Double Beds ·
Room Only
Standard Room ·
Room Only
31% discount
Non Refundable
Standard 2 Double Room (City View) ·
Room Only · 2 Double Beds
Book now and save
Non Refundable
Standard Room, 2 Double Beds, City View ·
Room Only
Standard Twin Room ·
Room Only · Twin
Standard Double Room ·
Room Only · Double
Deluxe Room (Ocean View) ·
Room Only
Cancel free of charge before Mon, 17 Nov 2025
Standard King Room (City View) ·
Bed & Breakfast · 1 King Bed
Book now and save
Non Refundable
Standard King Room ·
Bed & Breakfast · King
Package Rate
Cancel free of charge before Sat, 8 Nov 2025
Standard Room, 1 King Bed, City View ·
Bed & Breakfast
Deluxe Ocean View ·
Room Only - No meal plan
Deluxe Room (Ocean View) with Balcony ·
Room Only
Package Rate
Cancel free of charge before Sat, 8 Nov 2025
Standard Room 1 King Size Bed ·
Bed & Breakfast
Standard 2 Double Room ·
Bed & Breakfast · 2 Double
Exclusive discount -134.92 - Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Club Room ·
Room Only
Cancel free of charge before Mon, 17 Nov 2025
Krystal Club Room ·
Room Only - No meal plan
Standard Room 2 Double Beds ·
Bed & Breakfast
Standard 2 Double Room (City View) ·
Bed & Breakfast · 2 Double Beds
Book now and save
Non Refundable
Deluxe King Room (Ocean View) with Balcony ·
Room Only · 1 King Bed
Book now and save
Non Refundable
Deluxe Room, 1 King Bed, Balcony, Ocean View ·
Room Only
DELUXE OCEAN VIEW ROOM WITH BALCONY ·
Room Only
Standard Twin Room ·
Bed & Breakfast · Twin
Standard Double Room ·
Bed & Breakfast · Double
Standard Room, 2 Double Beds, City View ·
Bed & Breakfast
Deluxe King Room ·
Room Only · King
Deluxe 2 Double Room (Ocean View) with Balcony ·
Room Only · 2 Double Beds
Book now and save
Non Refundable
Deluxe Room, 2 Double Beds, Balcony, Ocean View ·
Room Only
Deluxe Room (Ocean View) with Balcony ·
Bed & Breakfast
Package Rate
Cancel free of charge before Sat, 8 Nov 2025
Deluxe Double or Twin Room ·
Room Only · Double or Twin
Deluxe King Room (Ocean View) with Balcony ·
Bed & Breakfast · 1 King Bed
Book now and save
Non Refundable
Standard Family Studio ·
Room Only
Cancel free of charge before Mon, 17 Nov 2025
Preferred Rate
Deluxe King Room (Ocean View) ·
Room Only · King
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Deluxe Room, 1 King Bed, Balcony, Ocean View ·
Bed & Breakfast
Family Studio ·
Room Only - No meal plan
Deluxe Double Room (Sea View) ·
Room Only · Double
Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Preferred Rate
Deluxe 2 Double Room (Ocean View) ·
Room Only · 2 Double
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Club Double Room ·
Room Only · Double
Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Standard Family Room (Sea View) ·
Room Only
Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Club King Room (Ocean View) with Balcony ·
Bed & Breakfast · 1 King Bed
Book now and save
Non Refundable
Club Room, 1 King Bed, Balcony, Ocean View ·
Bed & Breakfast
Preferred Rate
Club King Room ·
Room Only · King
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
DELUXE OCEAN VIEW ROOM WITH BALCONY ·
Bed & Breakfast
Club Room ·
Bed & Breakfast
Package Rate
Cancel free of charge before Sat, 8 Nov 2025
Deluxe King Room ·
Bed & Breakfast · King
Deluxe 2 Double Room (Ocean View) with Balcony ·
Bed & Breakfast · 2 Double Beds
Book now and save
Non Refundable
Standard King Family Studio (Ocean View) with Extra Bed ·
Bed & Breakfast · 1 King Bed and 1 Double Sofa Bed
Book now and save
Non Refundable
Standard King Room ·
All Inclusive · King
Package Rate
Cancel free of charge before Sat, 8 Nov 2025
Preferred Rate
Club 2 Double Room ·
Room Only · 2 Double
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Deluxe Double or Twin Room ·
Bed & Breakfast · Double or Twin
DOUBLE DELUXE SEA VIEW ·
Room Only
Preferred Rate
Deluxe King Room (Ocean View) ·
Bed & Breakfast · King
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
DOUBLE CLUB ·
Room Only
FAMILY ROOM SEA VIEW ·
Room Only
KRYSTAL CLUB ·
Bed & Breakfast
KRYSTAL CLUB ·
Room Only
Standard King Room (City View) ·
All Inclusive · 1 King Bed
Save54%
Non Refundable
Standard Room, 1 King Bed, City View ·
All-inclusive (food/beverages/snacks)
Preferred Rate
Deluxe 2 Double Room (Ocean View) ·
Bed & Breakfast · 2 Double
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Standard 2 Double Room ·
All Inclusive · 2 Double
Exclusive discount -182.78 - Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Standard Room 1 King Size Bed ·
All Inclusive
Standard 2 Double Room (City View) ·
All Inclusive · 2 Double Beds
Save54%
Non Refundable
Standard Family Room (Sea View) ·
Bed & Breakfast
Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Standard Double Room, 2 Double Beds, City View ·
All-inclusive (food/beverages/snacks)
Preferred Rate
Club King Room ·
Bed & Breakfast · King
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Standard Room 2 Double Beds ·
All Inclusive
Preferred Rate
Standard Room ·
Bed & Breakfast
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Deluxe Double Room (Sea View) ·
Bed & Breakfast · Double
Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Preferred Rate
Standard Family Studio ·
Bed & Breakfast
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Preferred Rate
Club 2 Double Room ·
Bed & Breakfast · 2 Double
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Standard Room, 2 Double Beds, City View ·
All-inclusive (food/beverages/snacks)
Club Double Room ·
Bed & Breakfast · Double
Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Standard Double Room ·
All Inclusive · Double
Standard Twin Room ·
All Inclusive · Twin
Deluxe Room (Ocean View) with Balcony ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 8 Nov 2025
FAMILY ROOM SEA VIEW ·
Bed & Breakfast
Luxury King Room (Ocean View) ·
All Inclusive · 1 King Bed
Save54%
Non Refundable
Luxury Double Room, 1 King Bed, Ocean View ·
All-inclusive (food/beverages/snacks)
Deluxe Room (Ocean View) ·
All Inclusive
Cancel free of charge before Mon, 17 Nov 2025
DOUBLE DELUXE SEA VIEW ·
Bed & Breakfast
Luxury 2 Double Room (Ocean View) with Balcony ·
All Inclusive · 2 Double Beds
Save54%
Non Refundable
Deluxe Ocean View ·
All Inclusive
Luxury Double Room, 2 Double Beds, Balcony, Ocean View ·
All-inclusive (food/beverages/snacks)
Club Room ·
All Inclusive
Package Rate
Cancel free of charge before Sat, 8 Nov 2025
DOUBLE CLUB ·
Bed & Breakfast
DELUXE OCEAN VIEW ROOM WITH BALCONY ·
All Inclusive
Club King Room (Ocean View) with Balcony ·
All Inclusive · 1 King Bed
Save54%
Non Refundable
Krystal Club with Balcony Ocean View, King Bed , 1 King Bed ·
All-inclusive (food/beverages/snacks)
Deluxe King Room ·
All Inclusive · King
Standard King Family Studio (Sea View) with Extra Bed ·
All Inclusive · 1 King Bed and 1 Double Sofa Bed
Save54%
Non Refundable
Krystal Club Room ·
All Inclusive
Club 2 Double Room (Ocean View) with Balcony ·
All Inclusive · 2 Double Beds
Save54%
Non Refundable
Family Studio, 1 King Bed with Sofa bed, Sea View , 1 King Bed and 1 Double Sofa Bed ·
All-inclusive (food/beverages/snacks)
Krystal Club with Balcony Ocean View, Two Double Beds , 2 Double Beds ·
All-inclusive (food/beverages/snacks)
Standard Family Studio ·
All Inclusive
Cancel free of charge before Mon, 17 Nov 2025
Deluxe Double or Twin Room ·
All Inclusive · Double or Twin
KRYSTAL CLUB ·
All Inclusive
Family Studio ·
All Inclusive
Deluxe Double Room (Sea View) ·
All Inclusive · Double
Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Preferred Rate
Deluxe King Room (Ocean View) ·
All Inclusive · King
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Standard Family Room (Sea View) ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Club Double Room ·
All Inclusive · Double
Package Rate
Cancel free of charge before Mon, 10 Nov 2025
Preferred Rate
Deluxe 2 Double Room (Ocean View) ·
All Inclusive · 2 Double
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Preferred Rate
Club King Room ·
All Inclusive · King
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Preferred Rate
Standard Room ·
All Inclusive
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
Preferred Rate
Club 2 Double Room ·
All Inclusive · 2 Double
15% OFF - 15.00% discount
Cancel free of charge before Sun, 16 Nov 2025
DOUBLE DELUXE SEA VIEW ·
All Inclusive
FAMILY ROOM SEA VIEW ·
All Inclusive
DOUBLE CLUB ·
All Inclusive
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
OK
3.4
1001 reviews
5
5129
4
2313
3
1337
2
744
1
1000
Customers Review
Location 4.7
Cleanliness 3.7
Comfort 3.5
Neighborhood 4.4
Amenities 3.5
Condition 3.3
Recomendation 93.3%
“Its a decent resort on a beautiful beach. Walking distance to shopping and night life. They have a kids club for ages 5 and over which is nice.”
— Shea Malcolm
“DO NOT STAY HERE! THIS IS A TERRIBLE HOTEL. ROOM WAS DIRTY AND FULL OF BROKEN THINGS. SERVICE WAS EVEN WORSE.When we got our first room, there was a broken plank and fallen nails all over the patio due to the overhead slats being unstable. The rest of the slats were also shaking constantly and looked as though they would fall at any moment. In the room itself, there were stains on the bed and the chairs. The bathroom and walls had several brownish yellow tinted areas, clearly from a lack of being cleaned. The room also was extremely loud due to the music coming from the beach club next door. After switching to a new room, we quickly noticed that the shower had no shower head. So when we turned it on, it would shoot a jet of water everywhere. This room was slightly better, but still full of signs of uncleanliness.Somehow, the service managed to be far worse than anything else. The front desk is completely unreachable by the phone in the room (no one would answer anytime we called). Going to the front desk wasn’t much better, as there was always a line of unhappy guests. The people at the front desk themselves didn’t know anything and would just try to get rid of you as quickly as possible by redirecting you elsewhere to talk to other people, only for those people to do the same thing and to redirect you back to the front desk. Here’s some examples: we tried to go to the COVID clinic, who told us that we should come back the next day because they were closed (this was an hour before the posted closing time) and that we would be able to get a test result within 2 hours of when we came this next morning. The next day, we came back only to be told we had to go to the front desk to make an appointment, and upon going to the front desk, we were once again redirected to a second reception area where (after a long wait) we were told that test results wouldn’t be delivered until 8 hours later. After finally getting a test elsewhere and returning to the hotel, we were told they had no more beach towels (they require towel cards to get a beach towel) and that there wouldn’t be any available “until later” without specifying what time.There seems to be no one in charge, the entire hotel is extremely poorly run and extremely disorganized. Management seems extremely negligent and more interested in squeezing every last cent of profits by cutting costs instead of focusing on properly running a hotel.DO NOT STAY HERE. YOU WILL BE DISAPPOINTED.”
— Andrew Song
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